Regarding the requirements of the additional notice on Exemption of refund fee of civil aviation ticket issued by CAAC on January 27, in order to help passengers make better arrangement of their travel, the special regulations of the related air tickets are as follows:
781 tickets (including mileage award tickets) purchased or exchanged before January 28 2020 with travel date on or after 28th Jan 2020 operated by China Eastern Airlines/Shanghai Airlines(MU/FM) and code-share flights with MU/FM flight numbers.
2. Refund Policy
1) Air ticket is valid for one year from the date of issue. Tickets meeting the above eligibility and applied for refunding before the flights take off can be refunded without paying refund fees. Please apply for refund by avoiding the rush hour.
2) Passengers can apply for refund through the original ticket purchasing channel before the flights take off. For tickets purchased through the official website of China Eastern Airlines, mobile app and wechat, they can directly click to open an order for self-service refund.
China Eastern always puts the safety of passengers first. We will do our best to prevent and control the epidemic, and work together to overcome the difficulties. Thank you for your understanding and support!
China Eastern Airlines
28th Jan 2020